Overview

At Ashley’s Custom Creationz, all our products are custom-made to order, crafted with care and precision to meet your unique specifications. Due to the personalized nature of our products, we do not offer refunds or returns under any circumstances.

Exceptions

We take pride in the quality of our work. If your item arrives defective or damaged due to an error on our part, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement or repair.

To report an issue, please email us at ashleyreynolds389@gmail.com with your order details and photos of the defect or damage.

Shipping Issues

We are not responsible for delays, damages, or losses caused by shipping carriers. However, we recommend using a trackable shipping service or purchasing shipping insurance for peace of mind.

Need Help?

If you have any questions or concerns about your order, feel free to contact us at ashleyreynolds389@gmail.com. We’re here to help!